We guarantee all batteries, chargers & Electronic APVs / MODs (except for Clearance Priced products which have a DOA Warranty only) to be free from manufactured defects in material and workmanship under normal use and service for 30 days from the date in which you received your order. Some exclusions apply (see Warranty tab under product page for details).
All Rebuildable Atomizers and Mechanical MODs / APVs have no warranty or returns due to the nature of these items. Rebuildable Atomizers and Mechanical MODs have no electronic parts, meaning they cannot break or fail.
All Atomizers, Cartomizers, Clearomizers and Heads (Atomizer & Clearomizer Heads) are considered as a "consumable part" and are guaranteed to not be received as DOA (Dead on Arrival) ONLY! Also, all Clearance Priced products will have a DOA Warranty only.
All DOA return requests MUST be made within 48 hours of receiving your order.
Please note that our "Product Exchange Policy" does not guarantee compatiblity of our products/brands, such as threading issues, with different products/brands puchased from another company/website .
This 'Product Exchange Policy' does NOT guarantee or replace any products with damage caused by normal/heavy wear and tear, liquid / e-liquid damage, modification of our products, improper setup, use of products bought outside our store/website which causes damage to our product/s, or unintentional/intentional misuse or abuse of our products such as cross-threading.
This warranty DOES NOT cover any Cartridges or E-Liquid for safety and sanitary reasons.
IMPORTANT NOTE: Some products may have a warranty / serial number sticker. Please do NOT remove this sticker. If removed, your warranty will be voided. NO EXCEPTIONS!
Customer assumes responsibility and all costs in shipping items back to us for warranty exchanges and we will assume the cost in shipping the replacement/s.